In order to be able to benefit from the services offered by the hill campsite, we ask you to carefully read the general conditions below. These conditions govern all tourism accommodation or pitch reservations and are valid at the time the order is placed. Booking a stay implies full adherence to our general conditions.
Book safely by taking out cancellation insurance which includes special COVID insurance which covers the cancellation costs of your stay in the event of illness, contact, denied boarding, and other classic cancellation insurance clauses ...
If unfortunately, you must cancel (except in the event of a pandemic):
Up to 60 days before the scheduled day of arrival: the 30% deposit is refunded to you
Between 60 and 30 days before the stay: a credit note for the amount of the deposit is sent to you, valid for 12 months
Before your arrival or during your stay for illness, family or professional problems, etc., cancellation insurance allows you to be reimbursed for the costs incurred and the amount of your stay.
In addition, in the event of a pandemic:
In the event of total or partial closure of the establishment decided by the public authorities, during the dates of the reserved stay, and which is not attributable to the campsite, the sums paid for the stay will be reimbursed by our care within 30 days of receipt of your request.
In the event of an attack by COVID 19 (infection) or case of declared contact of one of the persons named in the stay, calling into question the said stay on the dates provided will result in the issuance of a credit note valid for 18 months non-refundable but possible support by cancellation insurance.
If it is impossible for participants to move while the campsite is open (general or local confinement, travel ban, border closures), the sums paid for the stay will be refundable, on written request.
TERMS OF SALES
Contact details of the Service Provider:
CAMPING DE LA COLLINE, simplified joint stock company (SAS), registered with the Romans RCS under number 793 598 970,
31 Rue du serre blanc, 26130 ST PAUL TROIS CHATEAUX, 04 75 49 90 40 - MAIL campingdelacolline@orange.fr - website www.campingdelacolline.com)
DEFINITIONS:
• ORDER or RESERVATION or RENTAL: Purchase of Services.
• SERVICES: seasonal rental of accommodation or tourism bare pitches.
• ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure accommodation.
•
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the CAMPING DE LA COLLINE site, operated by CAMPING DE LA COLLINE ('the Service Provider'), to customers (The Customers or the Customer), on its website www.campingdelacolline.com or by telephone, post or electronic mail (emails), or in a place where the Service Provider markets the Services. They do not apply to site rentals intended to accommodate leisure mobile homes (mobile homes) which are the subject of a leisure contract.
The main characteristics of the Services are presented on the website www.campingdelacolline.com or in written form - paper or electronic - in the event of a reservation by means other than a remote control. The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services. These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date on which the Customer places the Order. Unless proven otherwise, the data recorded in the IT system of the Service Provider constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European data protection regulations, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential for the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and justifying his identity, at camping de la ferme, 31 rue du serre blanc, 26130 SAINT PAUL THREE CHATEAUX.
The Customer declares to have read these General Conditions of Sale and to have accepted them either by checking the box provided for this purpose before implementing the online ordering procedure, as well as the general conditions of use of the website www .campingdelacolline.com, or, in the event of a reservation outside the Internet, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects on the site or provides information on any document sent by the Service Provider the services he wishes to order, as follows:
• Or on the online booking site, by choosing the rental of your choice and the options of your choice
• Either directly on site at the campsite, by phone, mail or email.
His request is then translated into a draft paper order which is sent to him by email, post or directly to the premises of the campsite.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The reservation becomes effective only with the camping agreement, after receipt of the deposit and after receipt either of the reservation contract duly completed and signed, or after acceptance of the general conditions of sale when booking online. The Order will only be considered final after sending the Customer confirmation of the acceptance of the Order by the Service Provider, by email or post, or by signing the contract in the event of a reservation directly at the premises where the Provider markets the Services. Any Order placed on the website www.campingdelacolline.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider. All Orders are nominative and cannot, under any circumstances, be transferred.
reservation outside the Internet, by any other appropriate means.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the rates in effect on the website www.campingdelacolline.com, or on any information medium from the Service Provider, when the Customer places the order. The prices are expressed in Euros, HT and TTC.
The prices take into account any reductions that may be granted by the Service Provider on the website www.campingdelacolline.com or on any information or communication medium. These prices are firm and not revisable during their period of validity, as indicated on the website www.campingdelacolline.com, in the email or in the written proposal sent to the Customer. Beyond this period of validity, the offer lapses and the Service Provider is no longer bound by the prices. An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX Tourist tax, collected on behalf of the community of municipalities, is not included in the rates. Its amount is determined per person and per day by the DROME SUD PROVENCE commons community. It is to be paid when paying for the Service and appears separately on the invoice.
3.2 PARTICIPATION IN ELECTRICITY CONSUMPTION: In rentals, a participation in electricity consumption is requested at the end of the stay, mainly for electric heating and air conditioning (depending on the meter), at the current rates.
ARTICLE 4 - TERMS OF PAYMENT
4.1. CANCELLATION INSURANCE In the current context of the health crisis, CAMPING DE LA COLLINE recommends that customers take out a “COVERED CAMPER” “travel insurance” option (GRITCHEN AFFINITY insurer). In addition to traditional guarantees, the new “COVID-19” guarantees cover customers facing the individual consequences of the epidemic, such as the payment of cancellation costs - COVID-19, in the event of: COVID disease, quatorzaine, Contact case with quatorzaine, Denied boarding,….
All of the guarantees listed above represent a simple non-contractual summary of the contract guarantees. The insurer is only bound by the full text of the contract, available on the Camper-couverture website.
Any insurance compensation received by the Customer would be deducted from the amount of a credit note that could be due under Articles 6.4.1 to 6.4.3.
4.2 DEPOSIT Amounts paid in advance are down payments. They constitute a charge on the total price due by the Customer. A deposit corresponding to 30% of the total price of the supply of the Services ordered is required when placing the order by the Customer. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. It will be deducted from the total amount of the order. It will be subject to a total or partial refund depending on the cancellation date according to the following scale:
• Full refund in case of cancellation of the contract between the date of reservation and 60 days before arrival.
• No reimbursement between 60 and 30 days before arrival but possibility of changing the dates of stay (12 months of postponement possible).
• Specific cancellation rules in the event of a pandemic are also provided for in article 6-4
4.3. BALANCE The full price of your rental and any additional services (excluding tourist tax) is due 30 days before the start of your stay. (It is possible to send a cashable bank check on the scheduled day of arrival).
If you have not paid the balance within the allotted time, LE CAMPING DE LA COLLINE reserves the right to cancel the sale and apply the cancellation conditions provided for this purpose and defined below accordingly. Your commitment therefore becomes final from the 30th day preceding your stay. The commitment of CAMPING DE LA COLLINE becomes final as soon as a booking confirmation is sent. All collection costs will be the responsibility of the customer.
For stays longer than a period of 1 month, benefits can be paid monthly, on the 1st day of each period, but always in advance.
4.4. PAYMENTS
Payment methods :
for any reservation, whether by telephone, internet or direct, payment can be made:
•By credit card
• By bank checks
• By ANCV holiday vouchers
•In cash
• By bank transfer to the account: IBAN: FR76 1426 5006 0008 0011 9676 204 DOMICILIATION CELDA (00600) BIC CEPAFRPP426;
For any payment in cash, check or ANCV check wishing to be made on site at the time of arrival, the sending of a bank check or a credit card imprint of the corresponding amount will be requested as a guarantee. If payment is not made at the time of arrival, or if it is presented at the place of stay, the entire reservation will be debited from the card used as a guarantee or by cashing the check.
Payments made by the Customer will only be considered final after actual receipt of the sums due by the Service Provider.
In the event of late payment and payment of the sums due by the Customer beyond the time limit set above, or after the date of payment appearing on the invoice addressed to the latter, late penalties calculated at the rate of 3 times the legal interest rate of the amount inclusive of the price of the provision of the Services, will be acquired automatically and automatically from the Service Provider, without any formality or prior notice.
4.5. NON-COMPLIANCE WITH THE TERMS OF PAYMENT In addition, the Service Provider reserves the right, in the event of non-compliance with the terms of payment appearing above, to suspend or cancel the provision of the Services ordered by the Customer and / or suspend the performance of its obligations after formal notice remains ineffective.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES Accommodation or pitch may be occupied from 3 pm on the day of arrival and must be vacated by 10 am on the day of departure.
The balance of the stay must be paid in full
• 30 days before the date of arrival.
Accommodation and pitches will be left in the same state of cleanliness as on delivery. Otherwise, the tenant will have to pay a lump sum of € 70 for cleaning and € 100 in the event of a smell of tobacco in the rental. Any degradation of the accommodation or its accessories will result in immediate repairs at the expense of the tenant. The end-of-rental inventory statement must be strictly identical to that of the start of the rental. For rentals, the inventory must be made by the customer the day before departure. They are possible between 8 and 10 am.
Any delay in releasing the accommodation or the site will result in the billing of an additional night.
5.2. GUARANTEE DEPOSIT For accommodation rentals, a security deposit of € 250 is required from the Customer on the day the keys are handed over and returned to him on the day of the end of the rental, subject to possible deduction of restoration costs. This deposit does not constitute a limit of liability.
5.3 NUMBER OF OCCUPANTS: The accommodation and pitches are provided for a specific number of occupants for hire and may under no circumstances be occupied by a greater number of people. The person responsible for the contract must be of legal age on the day of entry into the premises. Anyone visiting must be declared at reception before entering the campsite; she can only stay on the campsite between 9 am and 10 pm and access to the swimming pool is prohibited.
5.4 ACCESS: Access is by automatic barriers. Double-axle caravans are not accepted due to the narrow access;
For peace of mind, traffic in the campsite is prohibited from 10 p.m. to 7 a.m. There must be total silence during the night. During the day it is also requested to make as little noise as possible for the serenity of customers
5.5 BARBECUES: wood barbecues prohibited throughout the campsite. Gas barbecues can be rented at reception. Personal gas or electric barbecues possible.
5.6 USE: The tenant enjoys the rental in a peaceful manner and will make good use of it, in accordance with his destination. He is required to respect the internal rules of the campsite (available at reception and on the campsite's website). In particular, he has the obligation to ensure that the tranquility of the neighborhood is not disturbed by himself, his family, or his relatives (whether during the day or in the evening. Loud music and discussions are prohibited). If he stays for more than 15 days, he cannot oppose the site visit, at the campsite's request.
5.8 WINTER RENTAL: In the event of a period of severe frost, the campsite reserves the right to shut off the water in the rentals during the frost and to keep the sanitary block open, heated and operational.
5.9 SWIMMING POOL The swimming pool is free and reserved for customers (only residents can access it). Bermuda shorts are prohibited in the swimming pool. Swimsuit compulsory. Outside of standard opening hours, depending on the circumstances, the swimming pool may be closed between 1 p.m. and 3 p.m.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay). However, for all of the following points: cancellation insurance may be applicable depending on the reasons given
In the event of cancellation, delay or interruption of your stay, you must notify us:
• either by mail to the hill campsite, 31 rue du serre blanc 26130 SAINT-PAUL-TROIS-CHATEAUX,
• or by email to the following address: campingdelacolline@orange.fr
The date of receipt of the notification determines the date of cancellation.
In the absence of a written message from the customer with acknowledgment of receipt from the campsite, the rental becomes available 24 hours after the scheduled date of arrival in the contract; the reservation is canceled and the customer remains liable for the entire stay.
For its part, the campsite may be obliged to cancel any reservation for technical reasons without being required to compensate the customer, other than the deposit paid; the customer will be informed as early as possible.
6.1. MODIFICATION In the event of a change in the dates or the number of people, the Service Provider will endeavor to accept as much as possible requests for change of date within the limits of availability, without prejudice to any additional costs; In all cases, this is a simple obligation of means, the Service Provider cannot guarantee the availability of a pitch or accommodation, or of another date; The applicable price will be that of the chosen period. Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION A premature departure cannot give rise to any reimbursement by the Service Provider.
6.3. CANCELLATION EXCLUDING PANDEMIC In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider, the deposit paid on the Reservation, as defined in article 4 - TERMS OF PAYMENT of these General Conditions of Sale:
• between 60 and 30 days before arrival, is subject to a credit note of the corresponding amount issued in favor of the customer, allowing him to modify his dates of stay (12 months postponement possible).
• less than 30 days before the scheduled date of the reserved rental, for any reason whatsoever except force majeure, will automatically be acquired by the Service Provider, as compensation, and may not give rise to any reimbursement.
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial ban on reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within 30 days of receipt of his request.
However, the Service Provider cannot be held liable for additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer would be affected by COVID 19 (infection) or other infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the dates scheduled will result in the issuance of a credit note valid for 18 months, non-refundable.In this context, it is recommended to take out the CAMPER COUVERT cancellation insurance offered by the campsite which provides the risk of COVID disease or contact case.
6.4.3. By way of derogation from the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures not allowing participants to move (general or local confinement, travel ban, closure borders), even though the campsite is able to fulfill its obligation and welcome Customers, the Service Provider will issue a credit note corresponding to the sums paid by the Customer. This credit will be transferable at any time, valid for 18 months and refundable at the end, on written request.
ARTICLE 7 - CLIENT'S OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE Customers staying on a pitch or in accommodation must be insured for civil liability. A certificate of insurance may be requested from the Customer before the start of the service.
Campsites are not the responsibility of hoteliers. Consequently, CAMPING DE LA COLLINE cannot be held liable in the event of loss, theft or damage to personal effects on the campsite, whether in rental accommodation, pitches, car parks or common premises. It is therefore up to customers to take out additional insurance, if applicable, to guarantee them against any damage, LE CAMPING DE LA COLLINE declines all responsibility in the event of theft, loss or damage due to bad weather, fire or vandalism.
Each title tenant is responsible for disturbances and nuisances caused by people staying with him or visiting him.
7.2. ANIMALS Pets are accepted, under the responsibility of their owners, at the rates available from the Service Provider and payable locally. Dogs of 1st and 2nd categories are prohibited. The vaccination record must be in the possession of the client. Keeping them on a leash is mandatory. Owners have an obligation to ensure that they do not bark. They must in no case be left alone in or next to the rental.
7.3. INTERNAL RULES Internal regulations are posted at the entrance to the establishment and at reception. The Customer is obliged to take note of it and to respect it. It is available on request.
7.4 RESPONSIBILITY: The campsite declines all responsibility for damage or theft suffered by the customer's equipment which is of its own doing; insurance for the customer's material in terms of civil liability is compulsory.
ARTICLE 8 - SERVICE PROVIDER'S OBLIGATIONS - GUARANTEE
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or performance of the Services ordered. In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 24 hours from the provision of the Services. The Service Provider will reimburse or rectify or cause to be corrected (as far as possible) the services deemed to be defective as soon as possible and at the latest within 2 days following the finding by the Service Provider of the defect or vice. Reimbursement will be made by credit to the Client's bank account or by check sent to the Client. The Service Provider's guarantee is limited to reimbursement of the Services actually paid for by the Client. The Service Provider cannot be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Provider's website www.campingdelacolline.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a given date or at a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of the article L221-28 of the Consumer Code.
ARTICLE 10 - IMAGE RIGHTS - PROTECTION OF PERSONAL DATA
IMAGE RIGHTS: CAMPING DE LA COLLINE, as well as any person whom the company wishes to replace, is authorized to photograph, record or film customers and potential visitors during their stay and to use said images, sounds, videos and recordings on all media (in particular on the CAMPING DE LA COLLINE websites or pages including Facebook; on presentation and promotional media and on tourist or travel guides). This authorization is valid both for the client and for the people staying with him or visiting him. Its sole purpose is to ensure the promotion and animation of the area and may in no case harm the reputation of the persons photographed. This authorization is granted free of charge for an indefinite period.
The Service Provider, who drafts these presents, implements the processing of personal data whose legal basis is:
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes: prospecting, managing the relationship with its customers and prospects, organizing, registering and inviting the Service Provider to events, processing, execution, prospecting, production, management, monitoring of customer requests and files, drafting of acts on behalf of its customers.
● Either compliance with legal and regulatory obligations when implementing processing for the purposes of: the prevention of money laundering and terrorist financing and the fight against corruption, invoicing, accounting.
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force. In this regard, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year. Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place. The data processed are intended for authorized persons of the Service Provider. Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, 'erasure.
The persons concerned by the processing implemented also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above, by e-mail to the following address: campingdelacolline@orange.fr or by mail post to the following address: hill campsite 31 Rue du serre blanc, 26130 ST PAUL TROIS CHATEAUX accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.campingdelacolline.com is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Customer) with a view to providing the Services to the Customer. The Customer therefore refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorization of the Service Provider who may make it conditional on financial compensation.
The same applies to names, logos or more broadly any graphic or text representation belonging to the Service Provider or used and disseminated by him.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
The General Conditions of Sale and the operations resulting from them are governed and subject to French law. These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been be resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.
The Client is informed that he may in any event have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute settlement.
GO TO THE SITE : https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
In particular, he may have recourse free of charge to the following Consumer Mediator:
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ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required in application of the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular: the essential characteristics of the Services, taking into account the support of communication used and the Services concerned; the price of the Services and related costs; information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if it is not apparent from the context; information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability; the possibility of resorting to conventional mediation in the event of a dispute; information relating to the terms of termination and other important contractual conditions.
The fact for a natural person (or legal entity), of ordering on the website www.campingdelacolline.com or of paying the deposit then the balance of the services ordered or of occupying a rental or a site entails full membership and acceptance. of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Service Provider.
