GENERAL TERMS AND CONDITIONS OF SALE
Reservation of accommodation or tourist pitches by individuals
Service Provider Contact Information:
CAMPING LA VALLEE, SAS CAMP LA VALLEE, RCS 838 850 568
La Chauderie Basse, 63680 LA TOUR D'AUVERGNE
Tel: +33 4 73 21 54 43; Mobile: +33 7 72 77 92 50; Email: campinglavallee@orange.fr
DEFINITIONS:
SERVICES: Seasonal rental of accommodation or tourist pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence, and lightweight leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or unfurnished pitches on the La Vallée campsite, operated by Mr. David RAGU, President of SAS Camp la Vallée, to non-professional customers (Customers or Customer), on its website www.camping-la-vallee.fr or by telephone, postal mail, or electronic mail (emails), or at a location where the Service Provider markets the Services. They do not apply to pitch rentals intended for mobile leisure residences (mobile homes) that are subject to a leisure contract.
The main characteristics of the Services are presented on the website www.camping-la-vallee.fr or in written form (paper or electronic) in the event of a reservation by a means other than a remote order.
The Customer is required to read them before placing any order. The selection and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, including those applicable to other Service marketing channels.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in effect on the website or communicated by the Service Provider on the date the Customer places the Order.
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify, and object to the processing of all their personal data, provided that the processing is not essential to the execution of the order and the stay, as well as their consequences, by writing to:
Camping la vallée, La chauderie basse, 63680 LA TOUR D'AUVERGNE
The Customer declares that they have read and accepted these General Terms and Conditions of Sale, either by checking the box provided for this purpose before implementing the online order procedure, as well as the general terms and conditions of use of the website www.camping-la-vallee.fr, or, in the case of an offline reservation, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Customer selects the services they wish to order on the website or in any document sent by the Service Provider, according to the following terms:
Request to reserve a rental or pitch, complete a reservation form, and pay a deposit. Upon receipt of the deposit, a contract is issued and sent by email or, failing that, by post. It must be returned to the campsite.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately notify the Service Provider of any errors. The Order will only be considered final after the Service Provider sends the Customer confirmation of acceptance of the Order, by email or post, or by signing the contract in the case of a reservation directly at the premises where the Service Provider sells the Services.
Any Order placed on the website www.camping-la-vallee.fr constitutes the formation of a contract concluded remotely between the Customer and the Service Provider. All Orders are personal and cannot, under any circumstances, be transferred.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in effect on the website www.camping-la-vallee.fr, or on any information medium provided by the Service Provider, when the Customer places the order. Prices are expressed in Euros, excluding and including VAT.
The prices take into account any discounts that may be granted by the Service Provider on the website www.camping-la-vallee.fr or on any information or communication medium.
These prices are subject to revision during their validity period, as indicated on the website www.camping-la-vallee.fr, in the email, or in the written proposal sent to the Customer. Beyond this validity period, the offer is void, and the Service Provider is no longer bound by the prices.
Rates are subject to change throughout the season, particularly if there is a tax increase (e.g., VAT). They do not include processing and administration fees, which are charged in addition, under the conditions indicated on the website www.camping-la-vallee.fr or in the information (mail, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is issued by the Seller and provided to the Customer no later than the time the Customer leaves the campsite.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality/community of municipalities, is not included in the rates. Its amount is determined per person per day and varies depending on the destination. It is payable upon payment of the Service and is shown separately on the invoice.
ARTICLE 4 - PAYMENT TERMS
4.1. DEPOSIT AND BALANCE
Amounts paid in advance are deposits. They constitute an advance on the total price owed by the Client.
A deposit corresponding to 30% of the total price for the Services ordered is required when the Client places the order. It must be paid within 8 days of receipt of the email or letter with the reservation form and attached to the copy to be returned. It will be deducted from the total amount of the order.
This deposit will not be refunded by the Service Provider due to cancellation by the Client. The deposit and other payments made will be retained by Camping La Vallée (Art. L.221-28 12°), unless cancellation insurance is taken out and cancellation grounds are guaranteed (see 6.4).
The balance of the stay must be paid in full 30 days before arrival at the campsite. Payment in installments is possible. If you do not pay the balance, the campsite reserves the right to cancel the reservation and re-offer the accommodation for rental.
In the event of a late booking (less than 30 days before arrival), full payment will be required at the time of booking.
4.2. PAYMENTS
Payments made by the Customer will only be considered final after the amounts due have been collected by the Service Provider.
The campsite accepts the following payment methods: bank check, ANCV check or card, bank transfer, cash, and remote payment by credit card (only during the campsite's opening hours, via a secure EFT).
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
Furthermore, the Service Provider reserves the right, in the event of non-compliance with the payment terms listed above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained unheeded.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 3:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure.
The pitch may be occupied from 2:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure.
The accommodations and pitches are intended for a specific number of occupants and may not under any circumstances be occupied by a larger number of people.
The accommodations and pitches must be returned in the same clean condition as upon delivery. Otherwise, the tenant will be required to pay a fixed cleaning fee of €100. Any damage to the accommodation or its accessories will be immediately repaired at the tenant's expense. The end-of-rental inventory must be exactly the same as the one at the beginning of the rental period.
5.2. DEPOSIT AND INVENTORY
For accommodation rentals, a €300 deposit is required from the Client on the day the keys are handed over and is returned on the end of the rental period, less any restoration costs. This deposit can be paid by check, credit card imprint, ANCV checks, or cash. This deposit does not limit liability.
You will be given a document upon arrival allowing you to conduct your own initial inventory of the rental property. This document must be signed and marked good for agreement. An inventory will be conducted upon your departure (appointment must be made no later than the day before departure). The rental property must be left in perfect condition (as upon arrival), ready for re-rental. After the exit inventory, the deposit will be returned to you if everything is in order.
5.3 ADDITIONAL PERSON AND/OR VISITORS:
If, upon arrival or during the stay, the number of tenants exceeds the number specified in the contract, the campsite reserves the right to refuse additional tenants or to request a price increase according to the current rate. In all cases, the number of people may not exceed the number indicated in the contract (a baby or child counts as one person). Any additional vehicles will also be charged according to the current rate or left at the campsite entrance. For safety reasons, all visitors must report to reception.
ARTICLE 6 – DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CUSTOMER
No discount will be granted in the event of late arrival, early departure, or a change in the number of people (whether for all or part of the planned stay). The campsite reserves the right to accept late arrivals.
6.1. MODIFICATION
In the event of a change of dates or number of people, the Service Provider will endeavor to accept date change requests whenever possible, subject to availability, without prejudice to any additional costs. In all cases, this is simply a best-efforts obligation, as the Service Provider cannot guarantee the availability of a pitch or accommodation, or another date; a surcharge may be charged in these cases.
Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Early departure will not give rise to any refund from the Service Provider.
6.3. CANCELLATION
In the event of cancellation between the date the reservation contract is signed and the arrival date specified in the contract, the deposit and any other payments will be retained by the campsite (Art. L.221-28 12°).
For Smartbox and Wonderbox, cancellations can only be made up to 3 days before the scheduled arrival date. However, any additional payment will not be refunded, even if the cancellation occurs within 72 hours of the arrival date.
6.4. CANCELLATION INSURANCE
Our cancellation insurance provider is Meetch. CANCELLATION INSURANCE IS NOT MANDATORY BUT STRONGLY RECOMMENDED.
The amount is payable in full and only at the time of booking. It is added to the deposit and applies to those registered for the stay. The amount is 5% of the total stay, excluding tourist tax. More information is available in the brochure we sent you by email. It is also available on our website. Without this cancellation insurance, no refund (regardless of the reason for cancellation) will be issued by the campsite, nor will a credit be issued for a future reservation.
It can be purchased up to 72 hours after the reservation request and deposit payment. It can be canceled up to 14 days after the request and payment. Payment for this insurance will not be refunded but will be deducted from the remaining balance of the invoice. You also have the option to choose Safebooking cancellation insurance (for online bookings only). We do not manage this insurance; it is managed by our channel manager, Elloha.
6.5. CANCELLATION IN THE EVENT OF A PANDEMIC
6.5.1. In the event of a total or partial closure of the establishment during the dates of the booked stay (which is considered a total or partial ban on public access, to the extent that the Client is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the amounts paid in advance by the Client for the stay reservation will be refunded within 3 months.
However, the Service Provider shall not be liable for any additional compensation beyond this refund of the amounts already paid for the stay reservation.
6.5.2. By way of exception to the provisions of Article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client has contracted COVID-19 (infection) or another infection considered to be part of a pandemic, or has been identified as a contact case, and that this situation would jeopardize their participation in the stay on the scheduled dates, will result in the issuance of a credit note valid for 18 months, non-refundable at the end of the validity period and non-transferable.
Any processing and administration fees as provided for in the general terms and conditions will remain the property of the Service Provider. In all cases, the Client must provide proof of the event that makes them eligible for this cancellation right.
6.5.3. By way of derogation from the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closures), even though the campsite is able to fulfill its obligation and accommodate Customers, the Service Provider will issue a credit note corresponding to the sums paid by the Customer, less processing and management fees (Article 3) which will remain the property of the Service Provider. This credit note, which is non-refundable and non-transferable, will be valid for 18 months. 6.5.4 - In the event that the Client takes out specific insurance covering the risks listed in Article 6.5.2 or Article 6.5.3, the insurance compensation received by the Client will be deducted from the amount of the credit referred to in Articles 6.5.2 or 6.5.3.
ARTICLE 7 - CUSTOMER OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
Customers staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Customer before the start of the service.
7.2. ANIMALS
Pets are allowed, under the responsibility of their owners. Meetch cancellation insurance covers damage caused by your pets.
Pets are accepted subject to the rates available from the Service Provider and payable on site or upon booking.
They are prohibited from leaving them alone in rental properties or on pitches, and under no circumstances may they disturb the neighborhood by barking or soiling. In the event of non-compliance, the campsite may exclude the animal and its owners.
7.3. INTERNAL RULES
Internal rules are posted at the entrance to the establishment and at reception. The Client is required to read and comply with it. It is available upon request.
ARTICLE 8 - SERVICE PROVIDER OBLIGATIONS - WARRANTY
The Service Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a fault in the design or execution of the Services ordered.
To assert its rights, the Client must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum of 15 days from the provision of the Services.
The Service Provider will refund or rectify, or have rectified (where possible), any Services deemed defective as soon as possible and no later than 15 days following the Service Provider's discovery of the defect or defect. Reimbursement will be made by crediting the Client's bank account or by bank check addressed to the Client.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client. The Service Provider shall not be held liable or at fault for any delay or non-performance resulting from the occurrence of a force majeure event generally recognized by French case law.
The Services provided through the Service Provider's website www.camping-la-vallee.fr comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code. ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the drafter of this Agreement, implements personal data processing based on the following legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing relationships with its clients and prospects,
- organizing, registering, and inviting clients to the Service Provider's events,
- processing, executing, prospecting, producing, managing, and monitoring client requests and files,
- drafting documents on behalf of its clients.
● Compliance with legal and regulatory obligations when implementing processing for the following purposes:
- prevention of money laundering and terrorist financing and combating corruption,
- invoicing,
- accounting.
The Service Provider only retains data for the duration necessary for the operations for which it was collected and in compliance with applicable regulations.
In this regard, customer data is retained for the duration of the contractual relationship plus 3 years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
For the purposes of preventing money laundering and terrorist financing, data is retained for 5 years after the end of the relationship with the Service Provider. For accounting purposes, it is retained for 10 years from the end of the financial year.
Prospect data is retained for a period of 3 years if no participation or registration for the Service Provider's events has taken place.
The data processed is intended for authorized persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European General Data Protection Regulation, individuals have the right to access, rectify, query, limit, transfer, and erase their data.
The individuals concerned by the processing operations also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data based on the Service Provider's legitimate interest, as well as the right to object to commercial prospecting.
They also have the right to define general and specific guidelines defining how they intend the above-mentioned rights to be exercised after their death by emailing the following address: campinglavallee@orange.fr
or by post to the following address: Camping la vallée, la chauderie basse, 63680 LA TOUR D'AUVERGNE, accompanied by a copy of a signed identity document.
Data subjects have the right to file a complaint with the CNIL (French Data Protection Authority).
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.camping-la-vallee.fr is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an infringement of copyright.
Furthermore, the Service Provider retains all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the purpose of providing the Services to the Client. The Client therefore undertakes not to reproduce or exploit said studies, drawings, models, and prototypes, etc., without the express, prior written consent of the Service Provider, which may be conditional upon financial compensation.
The same applies to names, logos, or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes arising from the purchase and sale transactions concluded pursuant to these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences, and follow-up, and which cannot be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the conditions of common law.
The Client is informed that, in any event, in the event of a dispute, they may resort to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, the Customer may have free recourse to the Consumer Ombudsman.
SAS MEDIATION SOLUTION, 222 chemin de la bergerie, 01800 St Jean de Niost
Tel: +33 4 82 53 93 06 – Email: contact@sasmediationsolution-conso.fr
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their Order, in a legible and understandable manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008, relating to the prior information of consumers on the characteristics of rental accommodation in outdoor accommodation, and in particular:
The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
The price of the Services and any additional costs;
Information relating to the Provider's identity, postal, telephone, and electronic contact details, and its activities, if not apparent from the context;
Information relating to legal and contractual guarantees and their implementation terms; the functionalities of the digital content and, where applicable, its interoperability;
The possibility of resorting to conventional mediation in the event of a dispute;
Information relating to termination terms and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the website www.camping-la-vallee.fr implies full adherence to and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
The customer declares that they have read and approved the general terms and conditions of sale (4 pages)
Date, First and Last Name, and Signature
DOCUMENT TO BE RETURNED TO THE CAMPSITE, COMPLETED AND SIGNED. THANK YOU.
