GENERAL TERMS AND CONDITIONS OF SALE
Booking of accommodation or pitches for tourism by individuals
• Between Camping Les Pommiers des Trois Pays, 273 rue du Breuil, 62850 Licques, France
• Contact details: +33 3 21 35 02 02, contact@pommiers-3pays.com
DEFINITIONS:
ORDER, RESERVATION, or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or bare pitches for tourism.
ACCOMMODATION: Tent, caravan, mobile home, and light recreational dwelling.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or bare pitches on the Les Pommiers des Trois Pays campsite, operated by Lance Noémie, to non-professional clients via its website www.pommiers-3pays.com, by telephone at +33 3 21 35 02 02, by mail or email at contact@pommiers-3pays.com, or at any location where the Provider markets the Services.
They do not apply to pitch rentals intended for mobile homes, which are subject to a separate "leisure" contract.
The main characteristics of the Services are presented on the website www.pommiers-3pays.com or in writing – paper or electronic – in the case of bookings made by means other than remote ordering.
The Client is required to read these terms and conditions before placing any order. The choice and purchase of a Service is the sole responsibility of the Client.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, including those applicable to other sales channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or contractual document. The version applicable to the Client is the one in effect on the website or communicated by the Service Provider on the date the Client places the Order.
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.
In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the European General Data Protection Regulation (GDPR), the Customer has the right to access, rectify, and object to the processing of their personal data at any time, provided that the processing is not essential for the execution of the order, the stay, and any related activities. This right can be exercised by writing to the following address, providing proof of identity:
Camping les pommiers des trois pays
273 rue du breuil
62850 Licques, France
The Customer declares having read and accepted these General Terms and Conditions of Sale, either by checking the box provided for this purpose before proceeding with the online ordering process, as well as the general terms of use of the website www.pommiers-3pays.com, or, in the case of bookings made offline, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Client selects the services they wish to order on the website or enters information on any document sent by the Service Provider, according to the following terms:
The rental only becomes effective with our agreement and after receipt of the total amount for the stay and the booking fees.
It is the Client's responsibility to verify the accuracy of the Order and to immediately notify the Service Provider of any errors. The Order will only be considered final after the Service Provider sends the Client confirmation of acceptance of the Order, by email or post, or upon signature of the contract in the case of a reservation made directly at the premises where the Service Provider markets the Services.
Any Order placed on the website www.pommiers-3pays.com constitutes a distance contract between the Client and the Service Provider.
All Orders are nominative and may not, under any circumstances, be transferred.
ARTICLE 3 – PRICES
The Services offered by the Provider are provided at the prices in effect on the website www.pommiers-3pays.com, or on any other information medium provided by the Provider, at the time the order is placed by the Client. Prices are expressed in Euros, excluding and including VAT.
Prices take into account any discounts that may be offered by the Provider on the website www.pommiers-3pays.com or on any other information or communication medium.
These prices are fixed and non-negotiable during their period of validity, as indicated on the website www.pommiers-3pays.com, in the email, or in the written proposal sent to the Client. Beyond this period of validity, the offer is no longer valid, and the Provider is no longer bound by the prices.
They do not include processing fees.
Management and handling fees, which are billed separately, are calculated before the order is placed, as indicated on the website or in the information (letter, email, etc.) provided to the Client prior to the booking.
The payment requested from the Client corresponds to the total purchase amount, including these fees.
An invoice is issued by the Seller and given to the Client no later than when the balance of the price is paid.
3.1. TOURIST TAX €0.45/night/person over 18 years of age
The tourist tax, collected on behalf of the municipality/group of municipalities, is not included in the rates. Its amount is determined per person per day and varies depending on the destination. It is payable when the service is paid for and is shown separately on the invoice.
ARTICLE 4 - PAYMENT TERMS
4.1. DEPOSIT
Amounts paid in advance are considered deposits. These constitute a deposit on the total price owed by the Client.
A deposit of 30% of the total price for the ordered Services is required when the Client places the order. This deposit will be deducted from the total order amount.
Deposit
To confirm your reservation, please send us 30% of the rental price
within 10 days, either by:
- Credit card over the phone at 0321350202
- Check made payable to Camping Les Pommiers des Trois Pays
- Bank transfer to the following account details:
IBAN FR76 3002 7170 2700 0616 7250 146
BIC CMCIFRPP RIB: 30027 17027 00061672501 46
Once we receive your deposit, you will receive a confirmation email with the total cost of your stay and the remaining balance (deposit deducted).
4.2: Cancellation
For any cancellation by the tenant, the landlord retains the deposit paid and reserves the right to apply the following compensation to the tenant:
Cancellation more than 48 hours after signing the contract or online booking: the deposit amount is retained.
- Cancellation between 29 and 15 days before the start of the stay: 50% of the rental amount is retained by the establishment.
- Cancellation between 14 and 8 days before the start of the stay: 75% of the rental amount is retained by the establishment.
- Cancellation less than 7 days before the start of the stay: 100% of the rental amount is retained by the establishment.
A deposit of less than €20 will not be refunded, as it covers processing fees.
The balance of your stay must be paid in full 10 days before the arrival date (otherwise the rental will be cancelled).
OR The balance of your stay must be paid in full on the day of arrival if you have rented a bare pitch for a tent, campervan, or caravan.
4.2. PAYMENTS
Payments made by the Client will only be considered final upon actual receipt of the funds due by the Provider.
In the event of late payment by the Client beyond the aforementioned deadline, or after the payment date indicated on the invoice, late payment penalties calculated at a rate of 10% of the total price including VAT for the services will automatically accrue to the Provider, without any formality or prior notice.
Late payment will result in the immediate demand for payment of all sums owed by the Client, without prejudice to any other action the Provider may be entitled to take against the Client.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
Furthermore, the Provider reserves the right, in the event of non-compliance with the payment terms set forth above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after a formal notice to pay has been issued and remains unheeded.
ARTICLE 5 - PROVISION OF SERVICES
5.1. AVAILABILITY AND USE OF SERVICES
Accommodation may be occupied from 4:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure.
The pitch may be occupied from 1 p.m. on the day of arrival and must be vacated by noon on the day of departure.
The balance of the stay must be paid in full for accommodations only:
• 10 days before the arrival date (otherwise the rental will be cancelled)
• OR on the day of arrival for bare pitches
Accommodations and pitches are intended for a specific number of occupants and may not, under any circumstances, be occupied by more people.
Accommodations and pitches must be returned in the same clean condition as upon arrival. Otherwise, the tenant will be charged a flat fee of €75 for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant's expense. The inventory at the end of the rental period must be exactly the same as the one at the beginning of the rental period.
5.2. DEPOSIT OF GUARANTEE
Security Deposit
A security deposit of €300 is required upon arrival for the equipment.
(This will be taken by VISA or MASTERCARD credit card imprint or cash. Checks are not accepted for this deposit.)
This deposit will be refunded if there is no damage or deterioration to the equipment within 3 days of your departure.
This deposit does not constitute a limit of liability.
In case of damage, the deposited amount will be held until the repairs are completed.
If this amount proves insufficient, the renter agrees to pay the difference.
These security deposits cannot be considered as advance payment of the rent and will not accrue interest.
ARTICLE 6 – DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the event of a delayed arrival, early departure, or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in dates or the number of people, the Provider will endeavor to accept date change requests as far as possible, subject to availability, without prejudice to any potential additional charges. In all cases, this is a best-efforts obligation, as the Provider cannot guarantee the availability of a specific location or accommodation, or an alternative date. A price supplement may be charged in such cases.
Any request to shorten the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Early departure will not entitle the Provider to any refund.
6.4. CANCELLATION IN CASE OF A PANDEMIC
6.4.1. In the event of a total or partial closure of the establishment during the dates of the reserved stay (which is considered equivalent to a total or partial ban on public access, insofar as the Client is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Client for the reservation of the stay will be refunded within 1 month.
However, the Provider shall not be liable for any additional compensation beyond this refund of the sums already paid for the reservation of the stay.
6.4.2. By way of derogation from the provisions of Article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client has contracted COVID-19 (infection) or another infection considered to be part of a pandemic, or has been identified as a contact case, and that this situation jeopardizes their participation in the stay on the scheduled dates
- will be made without compensation for cancellation (no refund possible if you have COVID-19).
Any processing and management fees as stipulated in the general terms and conditions will remain the property of the Service Provider. In all cases, the Client must provide proof of the event making them eligible for this right to cancel.
6.4.3. By way of derogation from the provisions of Article 6.3 CANCELLATION, in the event that the Client is forced to cancel the entire stay due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closures), even if the campsite is able to fulfill its obligation and accommodate the Clients, the Provider
- will issue a credit note corresponding to the sums paid by the Client, less the processing and management fees (Article 3), which will remain the property of the Provider. This credit note, which is non-refundable and non-transferable, will be valid for 18 months.
6.4.4 - If the Client takes out specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance compensation received by the Client will be deducted from the amount.
ARTICLE 7 - CLIENT OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
Clients staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Client before the start of the service.
7.2. PETS
Pets are welcome, under the responsibility of their owners.
They are accepted subject to the packages available from the Provider and payable on site.
7.3. INTERNAL REGULATIONS
Internal regulations are posted at the entrance of the establishment and at reception. Clients are required to read and comply with them. A copy is available upon request.
ARTICLE 8 - PROVIDER'S OBLIGATIONS - GUARANTEE
The Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a design flaw or...
The performance of the ordered Services.
To assert their rights, the Client must inform the Provider in writing of any defects or non-conformities within a maximum of 7 days from the date the Services were provided.
The Provider will reimburse, rectify, or arrange for the rectification (where possible) of any services deemed defective as soon as possible and no later than 3 days after the Provider has determined the defect or non-conformity. Reimbursement will be made by credit to the Client's bank account or by bank check mailed to the Client.
The Provider's guarantee is limited to the reimbursement of Services actually paid for by the Client. The Provider shall not be held liable or in default for any delay or failure to perform resulting from a force majeure event as commonly recognized under French law.
The Services provided through the Provider's website www.pommiers-3pays.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance selling and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, drafter of this document, processes personal data based on the following legal grounds:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- Marketing
- Managing relationships with its clients and prospects,
- Organizing, registering, and inviting individuals to Service Provider events,
- Processing, executing, marketing, producing, managing, and monitoring client requests and files,
- Drafting legal documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when it processes data for the following purposes:
- Preventing money laundering and terrorist financing and combating corruption,
- Invoicing,
- Accounting.
The Service Provider retains data only for the period necessary for the operations for which it was collected and in accordance with applicable regulations.
In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and sales purposes, without prejudice to any legal obligations or statutes of limitations.
For anti-money laundering and counter-terrorist financing purposes, data is retained for five years after the termination of the relationship with the Service Provider. For accounting purposes, data is retained for ten years from the end of the fiscal year.
Prospect data is retained for three years if there has been no participation or registration for the Service Provider's events.
The processed data is intended for authorized personnel of the Service Provider.
Under the conditions defined by the French Data Protection Act (Loi Informatique et Libertés) and the European General Data Protection Regulation (GDPR), individuals have the right to access, rectify, query, restrict, and erase their personal data, as well as the right to data portability.
Data subjects also have the right to object, at any time, on grounds relating to their particular situation, to the processing of their personal data based on the legitimate interests of the service provider, and the right to object to direct marketing.
They also have the right to define general and specific instructions regarding how they wish the aforementioned rights to be exercised after their death.
- by email to the following address: contact@pommiers-3pays.com
- or by mail to the following address: Camping Les Pommiers des Trois Pays, 273 rue du Breuil, 62850 Licques, France, accompanied by a copy of a signed form of identification.
Data subjects have the right to lodge a complaint with the CNIL (French Data Protection Authority).
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.pommiers-3pays.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an infringement.
Furthermore, the Service Provider retains ownership of all intellectual property rights to the photographs, presentations, studies, drawings, models, etc.
Prototypes, etc., created (even at the Client's request) for the purpose of providing Services to the Client. The Client is therefore prohibited from reproducing or using said studies, drawings, models, prototypes, etc., without the express, prior written authorization of the Service Provider, who may require financial compensation for such authorization.
The same applies to names, logos, or more broadly, any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes arising from purchase and sale transactions concluded under these general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences, and subsequent effects, which cannot be resolved amicably between the Provider and the Client, shall be submitted to the competent courts under the applicable laws.
The Client is hereby informed that, in any event of a dispute, they may resort to conventional mediation or any other alternative dispute resolution method.
In accordance with Article L. 612-1 of the French Consumer Code, you may use the free mediation service CM2C, to which we belong, by mail: 49 rue de Ponthieu, 75008 Paris, France, telephone: +33 1 89 47 00 14.
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their Order, in a legible and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L 111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008, relating to the prior information of consumers on the characteristics of rental accommodations in outdoor hospitality, and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- The price of the Services and any additional charges;
- Information regarding the Provider's identity, postal, telephone, and electronic contact details, and its activities, if not already apparent from the context;
- Information regarding legal and contractual guarantees and how to implement them; the functionalities of the digital content and, where applicable, its interoperability;
- The possibility of resorting to conventional mediation in the event of a dispute;
- Information regarding termination procedures and other important contractual terms.
Placing an order on the website www.pommiers-3pays.com by an individual (or legal entity) implies full and unreserved acceptance of these General Terms and Conditions of Sale. This is expressly acknowledged by the Customer, who specifically waives the right to rely on any conflicting document, which would be unenforceable against the Service Provider.
Visitors
After receiving authorization from the manager or their representative, visitors may be admitted to the campsite under the responsibility of the campers hosting them and must pay an entrance fee at reception. Visitors' cars must remain in the parking lot at the campsite entrance. They may not use the swimming pool.