GENERAL CONDITIONS OF SALE
1/ SERVICES
Camping location :
This is a bare pitch for your tent, caravan, motorhome, van or converted van.
Your stay is calculated based on a basic package that includes the pitch, the person(s) planned according to the package, your installation, your vehicle and access to the reception facilities, sanitary facilities and the various services and activities (free stay for children under 3 years old). Additional costs (additional person, additional vehicle, pets, etc.) are not included in the package and will be added to it.
- Nature package: 1 pitch for 2 people, 1 camper van or 1 car with a tent or a caravan or a van or a converted van.
- Comfort package: Nature package + 6A electricity.
Outside of July/August, we offer packages suitable for solo travelers, on foot or by bike:
- Nature hiker package: 1 pitch for a single person with a tent and without a vehicle.
- Comfort hiker package: Nature hiker package + 6A electricity.
- Nature cycling package: 1 pitch for a single person with a tent and a bicycle.
- Cycling comfort package: Cycling nature package + 6A electricity.
Rental accommodation :
Our prices include people (depending on the capacity of the accommodation), water, gas, electricity, a vehicle, access to reception facilities and various services and activities. Our prices, including VAT, do not include the tourist tax of €0.86 per day per person over 18 (a French tax intended to help finance expenses related to tourist attendance and the protection of natural areas for holidaymakers) and the eco-participation of €0.60 per day per participant in the stay (a sum used in an environmental approach: optimizing the management of water, energy and waste resources; enriching the landscape and promoting the biodiversity of our natural areas; preparing the campsite of tomorrow). The tourist tax and the eco-participation are invoiced simultaneously with your accommodation and are payable on the same payment dates. They are non-modifiable and non-refundable upon your arrival on site. Depending on the case, they must be paid at the same time as the balance of the stay (1 month before your arrival on site).
Minors unaccompanied by a responsible adult are not accepted.
2/ RESERVATION
For all reservations, an option is recorded upon receipt of your request (subject to availability). This option is valid for a maximum of 7 days (any option not confirmed within 7 days will be automatically canceled).
The reservation only becomes firm upon receipt of a reservation confirmation issued by the campsite after receipt of the deposit of 30% of the initial price of the stay by credit card, check, bank transfer, cash or holiday vouchers (paper and Connect ).
The booking fee is waived when you make your reservation; however, the campsite reserves the right to charge a €20 processing fee if you request a change to your initial booking before your arrival and/or on site (additional person, additional vehicle, etc.). In the event of cancellation, whatever the reason, the deposit will be retained for a future stay. All reservations are personal and cannot be transferred or sublet under any circumstances without the campsite's agreement.
3/ PAYMENT OF THE BALANCE
You can pay the balance of your reservation by credit card, check, bank transfer, cash or holiday vouchers (paper and Connect ).
The balance of the stay must be paid no later than 1 month before the start of the stay for rental accommodation and at least 14 days before the start of the stay for camping pitches. If the balance is not paid within the specified timeframe, the stay will be considered cancelled and our cancellation conditions described below will apply.
4/ PAYMENT IN 4 INSTALLMENTS BY CREDIT CARD WITH OUR PARTNER FLOA
Our financial partner Floa offers payment solutions for your purchases of goods and/or services, in 4 installments by credit card. These payment solutions are reserved for individuals (adult individuals) residing in France, holders of a Visa or MasterCard bank card with an expiry date corresponding to the duration of the reimbursement. Floa , RCS Bordeaux 434 130 423, whose registered office is located at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300) subject to the control of the Prudential Control and Resolution Authority (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered with ORIAS under number 07 028 160 ( www.orias.fr ). Floa reserves the right to accept or refuse your financing request; you have the legal withdrawal period of 14 days. To learn more, click here . We draw your attention to the fact that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of studying your financing application, managing your credit agreement and, where applicable, recovery. For more information, click here .
5/ LATE BOOKING
If you book a rental less than 1 month before the start of your stay or a campsite less than 14 days before the start of your stay, full payment will be required at the time of booking.
6/ LATE ARRIVAL AND EARLY DEPARTURE
In the event of a late arrival or early departure relative to the dates stated on your booking voucher, the entire stay will be due. You will not be entitled to a refund for the portion of your stay not completed.
7/ NO SHOW AT THE CAMPSITE
In the event of non-arrival at the campsite within 12 hours of the start of your stay and without providing proof and/or notification of your arrival, we will dispose of your accommodation and any payments made will remain with the campsite.
8/ ARRIVAL AND DEPARTURE
Check-in to the rentals is between 4:00 PM and 7:00 PM. No arrivals can be accommodated before 4:00 PM, and any arrivals after 7:00 PM must be notified by phone. On the day of departure, the rental must be vacated by 10:00 AM (if you leave after 10:00 AM, an additional half-day will be charged at a rate of €30).
Arrivals at the campsites are between 2:00 p.m. and 7:00 p.m. No arrivals can be accepted before 2:00 p.m., and any arrivals after 7:00 p.m. must be notified by telephone. On the day of departure, the pitch must be vacated by 12:00 p.m. (If you leave after 12:00 p.m., an additional half-day will be charged at a rate of €12).
9/ CANCELLATION
Due to the buyer :
La Pibola campsite offers optional Cancellation and Interruption Insurance when you book. Our partner Gritchen is committed to refunding all or part of your stay only to customers who have purchased Campez Couvert insurance.
The deposit is payable in full and only upon booking. It is added to the deposit and applies to guests registered for the stay. It amounts to 4% of the rental price.
In the event of cancellation, please notify the campsite of your cancellation as soon as an event occurs that prevents your departure by mail or email. If the claim is covered by the general terms and conditions (available on the website www.campez-couvert.com), notify the insurer within 48 hours and provide them with all necessary information and supporting documents.
Without taking out cancellation insurance, no refund can be requested from the campsite. The amounts paid will be carried over to a future stay within the following year, less cancellation insurance if taken out by the customer.
Due to camping :
If the campsite is forced to cancel its pitch rental and/or rental accommodation services, except in cases of force majeure, the stay will be refunded amount of the amounts paid. This cancellation may not, however, give rise to the payment of damages.
10 / DEPOSIT AND INVENTORY OF PREMISES
As a guarantee that your accommodation will be returned undamaged and in a perfectly clean condition (ready to be re-let by following the cleaning tips on the sheet in each rental), a deposit will be requested before taking possession of your rental by bank pre-authorization or, failing that, by 2 checks (250€ in total for canvas bungalows and Safari tents, 400€ in total for all other rentals). Cash is not accepted for payment of the deposit.
In the absence of any damage, the security deposit by bank pre-authorization will be canceled within 7 days following departure and the security deposit in the form of checks will be returned by mail within 14 days.
Each accommodation includes an inventory sheet allowing you to carry out your own check-in inventory. Any material problems (missing items, breakages, cracks, marks, etc.) must be reported to us within 24 hours of your arrival. If you do not report them within the specified timeframe, any anomalies or damage to equipment will be your responsibility.
Upon your departure, any cleaning not carried out (or carried out incorrectly) will be retained from the deposit and invoiced at the rate of a cleaning package (€65 for rentals without sanitary facilities and €75 for rentals with sanitary facilities). In the event of deterioration of the accommodation, its contents and/or equipment within the campsite, the campsite reserves the right to keep all or part of the deposit for the repair and/or repurchase of damaged equipment. An appointment must be scheduled with reception at least 48 hours before your departure for the exit inventory (between 8 a.m. and 10 a.m. maximum on the day of your departure).
11/ ADDITIONAL PERSON(S)
If, upon arrival or during the stay, the number of guests exceeds the number indicated at the time of booking, the campsite reserves the right to either refuse additional guests or to request a price increase according to the current rate. In all cases, the number of people may not exceed the maximum capacity authorized in the accommodation. Any additional vehicles (car, trailer, motorcycle) will also be charged according to the current rate.
12/ VISITORS
Visitors (outsiders who do not appear on the booking form) are strictly prohibited within the campsite.
13/ DOMESTIC ANIMALS
Dogs (except category 1 and 2 dogs ) are allowed up to a maximum of 3 on the campsites and up to 2 in the rentals (with supplement). The owner agrees not to let his animal wander without being tied up, to pick up its droppings and is responsible for any damage caused by it. Under no circumstances should a dog be left alone in a rental, in a car or tied to a tree and disturb the neighborhood with its barking and/or dirt. Cats are only allowed on the campsites (maximum 3 animals, dog and cat combined, with supplement). Cats and all other animals are strictly prohibited in the rentals.
14/ SANITARY BUILDINGS
Access to the sanitary buildings (sinks, showers and washing-up sinks) is exclusively reserved for campers (with the exception of people with reduced mobility who, upon request at reception, can access the adapted sanitary facilities). Only the use of the washing machine and toilets in the large sanitary building located near the swimming pool is authorized for tenants of the accommodation.
15/ POOL
The swimming pool is exclusively reserved for campsite guests (visitors are prohibited under penalty of expulsion). Swimsuits are mandatory (shorts and boxer shorts are prohibited).
16/ VACAF
The assistance calculated at the time of booking is theoretical, and may ultimately be lower; the difference in this case must be paid by the customer.
17/ IMAGE RIGHTS
You expressly authorize the campsite to use any photos of you or your children taken during your stay for advertising purposes on any medium, without compensation. If this is not the case, please notify us in writing.
18/ COMPLAINTS - DISPUTES
Any possible complaint relating to a stay must be made in writing and sent to us by registered letter with acknowledgment of receipt within 20 days following the end of the stay.
In the event of a dispute and in the absence of an amicable solution found within one month of receiving the aforementioned letter of complaint, you may have recourse to a consumer mediator free of charge (provided that you contact them within one year of sending your letter of complaint).
By default, we offer you recourse to the following consumer mediator:
Consumer Mediation Center of Justice Conciliators
CM2C
49 Rue de Ponthieu - 75008 PARIS
Tel.: 01 89 47 00 14
Email: cm2c@cm2c.net
Website: https://www.cm2c.net
19/ PERSONAL DATA
When making a reservation or during your stay, some of your personal data may be collected and processed by us.
When a reservation is made via our website, the terms of processing of data collected prior to or at the same time as the reservation are subject to the confidentiality policy or the general terms and conditions of sale that you accept before confirming your reservation.
The personal data collected during a reservation made by telephone or during your stay are as follows:
• Name, first name, date of birth of the person who made the reservation and of the accompanying persons and telephone number and email address of the person who made the reservation.
This data is collected and processed on the following bases:
• Your consent and the need to enable the execution of a reservation contract concluded between yourself and Camping la Pibola .
Only management and potential staff have access to the data collected.
The data collected is processed for the following purposes:
• The execution of a reservation contract concluded between yourself and Camping la Pibola , the management of any complaints you may have, the maintenance of our customer file, the carrying out of commercial prospecting actions by Camping la Pibola and the management of our accounting.
The data collected is kept for the entire duration necessary for the execution of the reservation contract and will be kept for 5 years after the end date of the stay (except in the event of a dispute not resolved at the end of this period, in which case, the data will be kept until the end of the dispute).
In accordance with the French Data Protection Act No. 78-17 of 6 January 1978, it is specified that each person has the following rights over their data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limit processing, right to portability. Each person may also define guidelines relating to the retention, erasure and communication of their personal data after their death.
Each person may, for reasons relating to their particular situation, object to the processing of data concerning them.
To exercise this type of right, letters must be sent by registered letter to the following address: Camping la Pibola - Le Cazalet - 09500 CAMON, or to the following email address : contact@lapibola.fr.
Any person who is the victim of a violation of one of the above-mentioned rights may file a complaint with the CNIL (https://www.cnil.fr/).
You can also object to telephone canvassing by registering on the telephone canvassing opt-out list on the BLOCTEL website (https://www.bloctel.gouv.fr/).
